At HN Digital Group we want you to feel completely confident with your purchase of Detox 10X. This Refund Policy explains the conditions under which you may request a refund and how the process works.
1. 7-Day Satisfaction Guarantee
Detox 10X is protected by a full 7-day satisfaction guarantee. If, within seven (7) calendar days from the date of purchase, you feel that the Service does not meet your expectations or is not the right fit for your routine, you may request a full refund — no questions asked.
2. Who Is Eligible
- The refund request must be made within 7 calendar days of the original purchase.
- The request must be submitted by the same person who completed the transaction.
- The transaction must not have been previously refunded, disputed or chargebacked.
3. How to Request a Refund
Simply send an email to our concierge team at support@hndigitalgroup.online with the subject line "Refund — Detox 10X" and include:
- Full name used at checkout.
- Email address associated with your Detox 10X account.
- Order number or transaction identifier (if available).
- Optional: a brief note describing your experience — it helps us improve.
4. Processing Time
Refund requests are typically reviewed and approved within 2 business days. Once approved, the amount is credited back through the same payment method used at checkout. Depending on your bank or card issuer, it may take between 5 and 10 additional business days for the credit to appear on your statement.
5. Access After Refund
Upon confirmation of the refund, your access to Detox 10X and any related premium modules will be automatically revoked. Any personal data associated with the Service will be handled according to our Privacy Policy.
6. Requests After the 7-Day Window
Refund requests submitted after the 7-day guarantee window are evaluated on a case-by-case basis and are not guaranteed. We are always willing to listen — write to us and we will do our best to find a fair solution.
7. Chargebacks & Disputes
Before opening a chargeback or dispute with your card issuer, we kindly ask you to reach out to our concierge first. Most concerns can be resolved directly and much faster through our support channel.
8. Contact
For any question regarding this Refund Policy, contact us at support@hndigitalgroup.online. Our team is available Monday to Friday and will respond within 1 business day.